S E R V I C E   S P E C I A L I S T
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Full-time | Permanent | Goteborg

A B O U T    X E N I T
Xenit is a Swedish consulting firm which specializes in Cloud and Modern Work. Our committed employees inspire, challenge and encourage each other, while providing extensive value for our customers.
Xenit is Microsoft's Partner of the Year Sweden for 2024; illustrating our commitment to technical development, being on the cutting edge of tech, and our close partnership with Microsoft.

W H A T   W E   N E E D 🙏🏻
We are looking for someone to join our Core IT Services department as a Service Specialist; which is essentially 2nd line support.
We're looking for someone who has dabbled in IT (administration, trying to figure out when things don't work) but perhaps isn't an expert. Maybe you've found that you're good with technology at home? Or that you're particularly service-minded, and are looking for a 9-5, office based job?

What we would like to see is someone who is interested in developing, but is not in a hurry to become an independent consultant right away. 
Within a service focused department, it's useful to have employees who move at different paces - some with an ambition for quick development/the intention to jump from one level to the next, and those who are happy to delve in at one particular level and really hone in their skills and focus on providing top-notch customer care.

We're hoping that our Service Specialist (Level 2) would like to stay as a Specialist for a good while; becoming the go-to person for any issues at that level. 

Examples of tasks/responsibilities as a Service Specialist:
- Troubleshooting related to hardware, software and Microsoft services
- Tasks such as: account creation, system administration, phone set-up/errors, errors in outlook etc.
- Learning our routines/procedures/systems and being on top of admin
- Assisting customers over the phone, as well as via email
- Learning on the job and from other colleagues
- Learning when to tackle issues independently and when to escalate to a Level 3 colleague. 
- Completing certifications such as: MD-102, MS-102 or AZ-140. 

C O U L D   Y O U   B E   A   M A T C H ?
We believe our Service Specialist has:
- A background in customer services or customer care
- A decent understanding of basic IT
- A positive attitude & sociable personality
- Dedication to their craft

We also believe that you are a person who:
- Collaborates effectively with others and builds good relationships with colleagues
- Communicates effectively
- Speaks fluent Swedish and English
- Above all, displays kindness in everything they do 💞

W H Y   C H O O S E   X E N I T ?
Benefits
Xenit boasts a large benefits package - read full list here

Super interesting colleagues 🎉
With us you will find spinning instructors, parkour practitioners, gamers, art historians, rugby players, puzzle maniacs, film geeks and much more.
With us, you are free to be who you are. Our workforce is so diverse, that one of the only things each person has in common is an incredible drive and passion for what they do.

Activities ⛹🏻
Each quarter, we have Xenit Inspire where employees are able to share specialist knowledge, information about cool projects, and take part in tasks centered around innovation - workshops and hackathons. We also offer annual conferences, team building "after works" and "bring a buddy" lunches 🥪

Xenit was also recently awarded "Career Company of 2024". This prestigious recognition underscores our commitment to fostering a workplace culture that values inclusivity, well-being, and growth.
"Xenit is an outstanding employer where corporate culture and well-being are at the center. Here, the employees are part of a warm and inclusive community where their well-being and well-being are prioritized. By offering an environment where collaboration, creativity and innovation are encouraged, employees can thrive and develop while contributing to the company's success."
Read more about Karriar Företagen here.

If you have questions about the position or the recruitment process, you are welcome to contact our Head of Talent: Abigail Chapman 💌
Read more here: https://xenit.se/

***Application information may be shared, in some instances, within the co-native group.